Terms and Conditions for Man With Van Whitecity

These Terms and Conditions set out the basis on which Man With Van Whitecity provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a quote, or allowing the service to begin, you agree to be bound by these terms. They are designed to clarify responsibilities, manage expectations, and ensure that each man with van service is carried out fairly, safely, and lawfully. These terms apply to all bookings unless we agree otherwise in writing.

In these Terms and Conditions, references to “we,” “us,” and “our” mean the service provider operating under the name Man With Van Whitecity. References to “you” or “the customer” mean the person, business, or organisation making the booking or receiving the services. If you book on behalf of another person, you confirm that you have authority to accept these terms for them. The use of our van moving service is conditional on acceptance of these terms.

These terms should be read together with the details confirmed at booking, including the date, time window, service type, collection and delivery addresses, access notes, and any special instructions. If any part of the booking details conflicts with these terms, the booking confirmation or written agreement will take priority for that particular service. We recommend that you keep a copy of your booking details and any written correspondence for your records.

1. Booking Process

All bookings are subject to availability and are only confirmed once we have accepted your request. A quotation, estimate, or price indication does not automatically create a binding contract. A booking is deemed confirmed when we have issued confirmation in writing, by email, text, or another recorded method, and where any requested deposit or prepayment has been made if required. The booking must include accurate information about the items to be moved, the locations involved, access conditions, and any special handling requirements.

When arranging a man and van Whitecity job, you must provide honest and complete information. This includes the number, size, and weight of items, whether any items are fragile or valuable, and whether there are stairs, narrow corridors, parking limitations, lifts, or other access issues. If the information provided is incomplete or inaccurate, we may revise the quotation, amend the vehicle size, adjust the number of staff, or cancel the booking if the service cannot safely or reasonably proceed.

We reserve the right to refuse a booking where the requested work is unsafe, unlawful, beyond our capacity, or likely to cause damage to property, vehicles, or persons. We may also decline service where the customer requests transport of prohibited, hazardous, or illegal goods. Where a booking is accepted, the scope of work is limited to what has been agreed. Any extra work requested on the day may be accepted or declined at our discretion and may result in additional charges.

You are responsible for ensuring that someone authorised is present at the agreed time to provide access, confirm instructions, and approve any necessary decisions. If you are not present, you must nominate a representative who can act on your behalf. Failure to provide access, instructions, keys, parking permission, or building entry may result in delay charges or cancellation charges. We are not responsible for delays caused by third parties, building management, loading restrictions, or local traffic conditions.

2. Pricing and Payments

Prices may be based on hourly rates, fixed prices, mileage, volume, labour, or a combination of these elements. Any estimate is based on the information you provide and may be adjusted if the actual job differs materially from the original description. Common reasons for additional charges include waiting time, additional stops, extra items, difficult access, stairs, congestion, parking charges, and changes to the destination or route. All charges will be calculated in good faith and, where possible, explained before extra work begins.

Unless otherwise stated, payment is due on completion of the service and must be made using the accepted payment methods notified at the time of booking. We may require a deposit, part payment, or full prepayment for some bookings, including larger jobs, short-notice work, or where third-party costs must be committed in advance. If a deposit is paid, it may be used to cover administration costs or cancellation fees in accordance with these terms.

Late payments may incur reasonable recovery costs and, where permitted by law, interest. If payment is declined, reversed, or disputed without valid reason after the service has been provided, we reserve the right to pursue recovery of the outstanding amount and any associated costs. The customer remains liable for charges incurred by authorised representatives, including charges arising from changes requested during the booking.

3. Cancellations, Amendments, and Delays

You may cancel or amend a booking by giving notice in writing or through the method used to make the booking. Cancellation charges may apply depending on how much notice is provided and whether we have already incurred costs, reserved staff, or allocated a vehicle. Where a booking is cancelled at short notice, on arrival, or after work has started, you may be required to pay part or all of the agreed fee, together with any reasonable expenses already incurred.

If you wish to change the date, time, addresses, or scope of the service, we will try to accommodate the request, but amendments are subject to availability and may affect the price. A change in the items to be moved or in access conditions may require a revised quote. For example, a van and man service originally planned for a small load may need additional labour or a larger vehicle if the actual workload is greater than expected.

We may cancel or reschedule a booking due to circumstances beyond our control, including severe weather, road closures, vehicle breakdown, staff unavailability, accidents, or legal restrictions. If we cancel for a reason within our reasonable control, we will offer an alternative date or refund any unearned prepayment. We are not liable for indirect loss arising from delay, although we will use reasonable efforts to minimise disruption and keep you informed.

4. Service Standards and Customer Responsibilities

We will perform the service with reasonable skill and care, using suitable equipment and appropriately trained personnel where required. However, the success of the work depends in part on the customer’s preparation and cooperation. You must ensure that the items are suitably packed, secured, and ready for transport unless packing has been specifically included in the service. Delicate items should be protected by appropriate wrapping, and any highly valuable items should be declared before the booking begins.

You must also ensure that any item prohibited by law, unsafe to carry, or unsuitable for transport is not included in the load. This includes, without limitation, firearms, illegal substances, stolen goods, and other restricted items. We may inspect items where necessary to confirm suitability and may refuse to carry items that present a risk to health, safety, or compliance. Any refusal on these grounds will not normally entitle you to a refund if the booking could otherwise have been completed.

If parking permits, loading bay access, building permissions, or lift reservations are needed, you are responsible for obtaining them unless we have expressly agreed in writing to arrange them. Where parking is unavailable and we are forced to wait, move the vehicle, or undertake repeated trips, reasonable waiting or reattendance charges may apply. You agree to provide truthful directions and to notify us promptly of any changes affecting the service.

5. Liability and Damage

We take reasonable care when loading, transporting, and unloading items. Nevertheless, the nature of a man with van operation involves handling goods in varied environments, including stairways, kerbs, confined spaces, and public roads. Unless negligence by us is proven, we are not liable for pre-existing damage, wear and tear, hidden defects, or damage caused by items that are inadequately packed, unstable, or unsuitable for transport. You should inspect items before the move and notify us of any concerns.

Our liability for loss or damage caused directly by our negligence is limited to the reasonable repair or replacement value of the affected item, subject to proof of ownership and value and subject to any applicable limitation set out in law. We are not liable for loss of profit, loss of business, emotional distress, or any indirect or consequential loss. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

Where an item is fragile, antique, high value, irreplaceable, or of special significance, you should notify us in advance and consider arranging appropriate insurance. We may decline to handle such items unless extra precautions or specialist services are agreed. If you ask us to move an item despite a known risk or without suitable packaging, you accept that this may affect our ability to accept responsibility for damage arising from that risk.

6. Waste Regulations and Disposal

Where the service includes removal of unwanted items, the customer must comply with applicable UK waste laws and regulations. We will only transport waste or items for disposal where the booking expressly includes that service and where the waste is lawful to collect. You must not place hazardous waste, clinical waste, chemicals, asbestos, batteries, oils, paint, gas cylinders, or other controlled materials with general waste unless this has been specifically agreed and lawfully arranged in advance.

Under UK environmental rules, the customer remains responsible for declaring the nature of any waste. If you misdescribe waste, conceal hazardous materials, or ask us to dispose of prohibited items, we may refuse collection immediately and charge for wasted attendance. Where required, waste may need to be taken only to licensed facilities. We reserve the right to ask for evidence that disposal arrangements are lawful and appropriate for the type of material involved.

If our service includes clearance work, you agree that all items presented for removal are either owned by you, abandoned lawfully, or authorised for disposal by the relevant owner. We do not accept responsibility for disputes arising from unauthorised disposal instructions provided by the customer. You are also responsible for ensuring that any recycling, local restrictions, or duty of care obligations are complied with before the collection takes place.

7. Insurance, Claims, and Disputes

We maintain insurance cover appropriate to the nature of our operations, but insurance is not a substitute for proper packaging, accurate declarations, or lawful conduct by the customer. If you believe loss or damage has occurred, you must notify us as soon as reasonably possible and provide clear details, including photographs where available, so that the matter can be investigated. Claims made long after completion may be more difficult to assess and may be rejected if the delay prejudices our ability to review the issue.

Any claim must be supported by evidence of ownership, value, and the circumstances of the alleged loss or damage. We may inspect damaged items, request third-party reports, or seek additional information before deciding liability. If an issue arises, both parties agree to act reasonably and attempt to resolve the matter in good faith before commencing formal proceedings. This does not affect any statutory rights that cannot be waived.

If a dispute cannot be resolved informally, either party may rely on the courts of England and Wales, subject to the governing law clause below. If any part of these Terms and Conditions is held unenforceable, the remaining provisions shall continue to apply to the fullest extent permitted by law. Failure by us to enforce any provision immediately does not waive our right to enforce it later.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. Any interpretation of these terms will be made in accordance with UK legal principles and applicable consumer protection rules.

The contract between you and Man With Van Whitecity represents the full agreement regarding the service unless a written variation has been made and accepted by both parties. No employee, driver, or representative has authority to alter these terms verbally unless confirmed in writing. By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these conditions governing the man with van Whitecity service.

We may update these Terms and Conditions from time to time to reflect operational changes or legal developments. The version in force at the time of your booking will apply to that booking unless a change is required by law. If any wording is updated for clarity, the meaning will remain as close as reasonably possible to the original intention.